Collecting and resurfacing organizational wisdom and lessons learned is a key lever to pull when attempting to create value, in a company. A common narrative is that people keep reinventing the wheel, rather than incorporating learned lessons into next steps. Often, this is because there is no “easy”, or systematic way to capture these learned lessons.
- Tools aren't as important as incentives when developing a knowledge management practice... Google docs are fine. But, appoint someone to be in charge.
- Consider a structured “wiki” format, perhaps in the form of a website, as a way to organize a collection of documents, and consider providing a touch point for improvements (the “suggestion box”).
- There are digital assistants (like Obie) that provide an abstracted interface into G/Suite such that team members can access reference points easily, from where they are working (for example, Slack). I think that making efforts to remove these seemingly facile barriers will significantly increase knowledge flow and, in so doing, improve quality and velocity.